Troubleshooting common issues

My business doesn't appear when connecting Google

Make sure you're signing in with the Google account that has admin (not just viewer) access to the Business Profile. If you've recently been granted access, it can take Google a few minutes to propagate the permission — try again shortly.

Reviews aren't syncing

First, check the location's connection status on the Locations page — it should say "Connected". If it shows an error, try disconnecting and reconnecting the location. If reviews still don't appear after a manual sync, check that the review wasn't already replied to directly on Google, which can occasionally delay how quickly it appears in Zorexa.

1. 1

   Go to Reviews and click Sync Reviews.

2. 2

   If nothing changes, go to Locations and check the connection status.

3. 3

   If the status shows an error, click the location, then Disconnect and reconnect it.

An AI reply doesn't sound right

This almost always comes down to brand voice configuration. Add more detail to your tone description and business context in Settings > Brand Voice, then regenerate the reply. The more specific your brand voice settings, the better the output.

A published reply isn't showing on Google

Replies typically appear on Google within a few minutes of publishing, but Google's own systems occasionally take longer during high-traffic periods. If a reply hasn't appeared after 30 minutes, check the review's status in Zorexa — if it shows "Published", the reply was successfully sent to Google and should appear shortly.

Still stuck?

If none of the above resolves your issue, our support team can dig into the specifics of your account. Use the Report a Bug form for anything that looks like a genuine defect, or Contact Support for account-specific questions.