Setting up automation rules

What are automation rules?

An automation rule is a condition-based filter that determines what Zorexa does when a new review arrives. You can combine multiple conditions — star rating, review keywords, review length — to create precise rules for any scenario.

Creating your first rule

1. 1

   Go to Automation in the left sidebar.

2. 2

   Click Create Rule.

3. 3

   Give the rule a name (e.g., "Auto-publish positive reviews").

4. 4

   Set your conditions using the dropdown menus.

5. 5

   Choose the action: Auto-publish, Save as Draft, or Flag for Review.

6. 6

   Click Save.

Available rule conditions

You can filter reviews by any combination of the following:

1. 1

   Star rating — e.g., 4 stars or above, exactly 1 star.

2. 2

   Review length — e.g., under 50 words (quick mentions), over 200 words (detailed feedback).

3. 3

   Contains keyword — e.g., flag any review containing "refund", "broken", or "unsafe".

4. 4

   Does not contain keyword — e.g., exclude reviews mentioning specific team members from auto-publish.

Rule priority

If multiple rules match the same review, the rule highest in the list takes priority. Drag and drop rules to reorder them. A common setup: put "Flag sensitive keywords" at the top so it catches reviews before any auto-publish rule applies.

Recommended rule setup for most businesses

1. 1

   Rule 1 (highest priority): Flag any review containing complaint keywords ("broken", "dangerous", "refund", "manager").

2. 2

   Rule 2: Auto-publish all reviews rated 4 stars or above with no flagged keywords.

3. 3

   Rule 3 (catch-all): Save all remaining reviews as drafts for manual review.