Review Management
Stay in control with a clear approval workflow
Every reply moves through a transparent status pipeline — from draft to approved to published.
Overview
The Grand Bistro · London, UK
Avg. Rating
4.8★
+0.2Reply Rate
98%
+4%Reviews/Mo
47
+12Rating Trend
6 monthsRecent Reviews
View allSarah M.
Absolutely amazing — the team went above and beyond!
Thank you so much, Sarah! We're thrilled you had such a great experience with us.
James T.
Great place overall. Food was excellent, service was very friendly.
Thanks for the kind words, James! We really appreciate your support.
Overview
Every AI-generated or manually written reply follows a clear workflow: pending → draft generated → approved → posted (with dedicated states for scheduled, rejected, and failed too). You decide at what point human review happens.
Benefits
Full manual control
Review every AI draft before it goes live — nothing publishes without your say-so, if that's how you configure it.
Or full automation
Trust the AI and your automation rules to publish directly, no manual step required.
Clear status at every step
Every review shows exactly where its reply stands — generated, approved, scheduled, posted, or failed.
Why It Matters
A reply that goes out with the wrong tone, or publishes before anyone's checked it, can do real damage to a customer relationship. A visible approval workflow means you always know whether a reply is a draft awaiting review or already live — and you choose exactly how much human oversight fits your comfort level.
How It Works
A reply enters draft state
Whether written by AI or a template, a reply starts as a draft, visible in the Drafts inbox.
Approve, edit, or reject
Review the draft, make any edits, then approve it for publishing — or reject it and start over.
Publish immediately or schedule it
Approved replies can post right away or be scheduled for a specific future time.
Best Practices
Start with manual approval, graduate to automation
Many teams review drafts manually for the first few weeks, then enable automation once they trust the AI's tone.
Use rating-based rules to split the workload
Auto-publish straightforward 4-5 star replies while keeping 1-3 star reviews in manual review.
Check the failed-post state regularly
Occasionally a publish attempt fails (network, permissions) — the retry queue surfaces these for a quick resend.
FAQ
Frequently Asked Questions
A rejected draft's reply text is cleared and the review returns to pending, ready for a new draft to be generated or written.
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