Question 1

How does Zorexa generate review responses?

Accepted Answer

Zorexa uses OpenAI to read each review, analyse its sentiment and content, and generate a response that matches your brand voice and tone. Your business details and brand guidelines are used as context for every reply — so responses feel genuinely human.

Question 2

Can Zorexa post responses automatically?

Accepted Answer

Yes. You can enable full automation mode, where Zorexa publishes AI-generated responses directly to Google Business Profile without any manual approval. Alternatively, you can use draft mode to review and approve responses before they go live.

Question 3

Which platforms does Zorexa support?

Accepted Answer

Zorexa currently integrates with Google Business Profile. Facebook, Trustpilot, Yelp, and Booking.com are on our roadmap.

Question 4

Do I need technical skills to set up Zorexa?

Accepted Answer

No. Setting up Zorexa takes about 5 minutes. You connect your Google Business Profile account, configure your brand voice, and Zorexa handles the rest. No coding or technical knowledge required.

Question 5

Is there a free trial?

Accepted Answer

The Starter plan is free forever — no credit card required. Professional includes a 14-day free trial (a card is required to start it, but you won't be charged until the trial ends, and you can cancel anytime before then). Agency and Enterprise are billed from day one; contact us if you'd like to discuss a trial for those plans.

Question 6

Can Zorexa manage multiple business locations?

Accepted Answer

Absolutely. Zorexa is built for multi-location businesses. You can manage unlimited locations from a single dashboard, set individual brand voices per location, and get consolidated reporting across all sites.

Question 7

Is my business data safe?

Accepted Answer

Yes. Zorexa uses industry-standard encryption in transit and at rest. Your data is never used to train AI models or shared with third parties. We apply strict data security practices and will never monetise your business information.

Question 8

What happens if a review needs a special response?

Accepted Answer

Zorexa's automation rules let you filter by star rating, keywords, or review length — so sensitive reviews can be flagged for manual review while routine ones are handled automatically. You always stay in control.

Question 9

Can I change my plan at any time?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time. Changes take effect immediately and are prorated on your next billing cycle.

Question 10

What counts as a "location"?

Accepted Answer

A location is any distinct Google Business Profile listing. If you have 3 restaurants at different addresses, that's 3 locations.

Question 11

What happens if I exceed my AI reply limit?

Accepted Answer

On the Starter or Professional plan, you will receive a notification when approaching your limit and can upgrade at any time. Agency and Enterprise plans have unlimited AI replies.

Question 12

Do you offer annual billing?

Accepted Answer

Yes. You can switch to annual billing at a discount anytime from your account's billing settings — no need to contact us.

Question 13

Is there a setup fee?

Accepted Answer

No setup fees, ever. You only pay the monthly or annual plan price.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards via Stripe. Enterprise customers can also pay via invoice.

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