AI & Automation
AI replies that actually sound like your business
Configure tone, length, emoji use, and custom phrasing so every reply reads like it came from your team.
Overview
The Grand Bistro · London, UK
Avg. Rating
4.8★
+0.2Reply Rate
98%
+4%Reviews/Mo
47
+12Rating Trend
6 monthsRecent Reviews
View allSarah M.
Absolutely amazing — the team went above and beyond!
Thank you so much, Sarah! We're thrilled you had such a great experience with us.
James T.
Great place overall. Food was excellent, service was very friendly.
Thanks for the kind words, James! We really appreciate your support.
Overview
Brand Voice settings let the AI understand how your business communicates — a warm neighborhood café and a formal medical clinic shouldn't sound the same, and Zorexa's brand voice configuration means they won't.
Benefits
Preset voice styles
Choose from professional, friendly, luxury, casual, playful, medical, corporate — or define a fully custom voice.
Tone and length control
Independently set how formal and how long replies should be, separate from the overall voice preset.
Emoji style control
Choose none, a few, or a friendly amount of emoji use, matching what fits your brand.
Why It Matters
Generic-sounding AI replies are easy to spot, and customers notice when a response feels copy-pasted. A configured brand voice is what makes an AI-generated reply indistinguishable from one your best team member would have written by hand.
How It Works
Pick a starting voice preset
Choose the preset closest to how your business already communicates, or start from a custom voice.
Fine-tune tone, length, and emoji
Adjust the specifics beyond the preset to match your exact preference.
Add custom instructions
Include specific phrases to always use or avoid, and any other guidance the AI should follow consistently.
Best Practices
Start with a preset close to your brand
It's faster to adjust an 80%-right preset than build a custom voice from a blank slate.
Test with a few real reviews first
Generate a handful of replies to real reviews and adjust settings based on how natural they read.
Revisit periodically
As your brand or team's communication style evolves, brand voice settings should evolve with it.
FAQ
Frequently Asked Questions
Yes — brand voice settings can be configured per location, useful for multi-location businesses with distinct local personalities.
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