Analytics
Understand your reputation trends at a glance
Rating trends, response rates, and plain-language business insights — plus scheduled, exportable reports.
Overview
The Grand Bistro · London, UK
Avg. Rating
4.8★
+0.2Reply Rate
98%
+4%Reviews/Mo
47
+12Rating Trend
6 monthsRecent Reviews
View allSarah M.
Absolutely amazing — the team went above and beyond!
Thank you so much, Sarah! We're thrilled you had such a great experience with us.
James T.
Great place overall. Food was excellent, service was very friendly.
Thanks for the kind words, James! We really appreciate your support.
Overview
Zorexa's analytics track the metrics that actually reflect your reputation health: review volume, average rating over time, response rate, response time, and AI-generated business insights that surface patterns in plain language.
Benefits
Rating and volume trends
See how your average rating and review volume are moving over any time period.
Response rate and time
Track how quickly and how consistently your team (or automation) responds to reviews.
Plain-language business insights
Automatically generated observations about trends in your ratings, volume, and activity — with supporting evidence.
Why It Matters
Raw review data doesn't tell you much on its own. Turning it into trends — is your rating improving, which location needs attention, is your response time slipping — is what actually helps you make decisions instead of just reacting to individual reviews one at a time.
How It Works
Metrics update as reviews come in
Every new review and reply automatically feeds into your analytics — no manual data entry.
View trends over your chosen period
Switch between 7, 30, 90-day, or all-time views to see short- or long-term patterns.
Schedule a recurring report
Set up a report to generate and email automatically on a schedule, so key metrics reach the right inbox without anyone checking manually.
Best Practices
Check trends monthly, not just totals
A steady rating with a recent dip is a different story than one that's been declining for months — trends reveal that.
Use insights as a starting point, not a verdict
The business insights engine highlights patterns worth a closer look — treat them as prompts for investigation.
Set up a monthly scheduled report for stakeholders
A recurring report keeps non-daily-users (owners, investors) informed without extra manual work.
FAQ
Frequently Asked Questions
They're generated from statistical patterns in your own review data — trends in volume, rating, and activity — not from analyzing the text content of individual reviews.
Ready to put your reputation on autopilot?
Start responding to every review automatically — free to start, no credit card required.
No credit card required · Cancel anytime