Review Management
Reusable templates for the replies you write most
Save time on common situations with editable templates — used standalone or as a starting point for AI.
Overview
The Grand Bistro · London, UK
Avg. Rating
4.8★
+0.2Reply Rate
98%
+4%Reviews/Mo
47
+12Rating Trend
6 monthsRecent Reviews
View allSarah M.
Absolutely amazing — the team went above and beyond!
Thank you so much, Sarah! We're thrilled you had such a great experience with us.
James T.
Great place overall. Food was excellent, service was very friendly.
Thanks for the kind words, James! We really appreciate your support.
Overview
Reply Templates let you save a reusable response for situations that come up often — a thank-you for a 5-star review, an apology for a service delay — complete with dynamic variables like the customer's name or your business name filled in automatically.
Benefits
Dynamic variables
Insert the reviewer's name, business name, rating, or location automatically — no manual copy-editing.
Two ways to use them
Insert a template's text directly, or feed it to the AI as a style hint for a more tailored response.
Mark a default
Set a template as default per category so the right starting point is always one click away.
Why It Matters
Not every reply needs a fresh AI generation — some situations are common enough that a well-crafted, reusable response (with the right personal touches swapped in automatically) is faster and just as effective. Templates give your team a consistent starting point without sacrificing personalization.
How It Works
Create a template
Write the response once, using variables like {{customer_name}} or {{business_name}} where personalization should go.
Choose how it's used
Standalone mode inserts the rendered text directly; AI Supplement mode passes it to the AI as additional context for generation.
Apply it from the Drafts editor
When editing a reply, pick a template and its variables are filled in with the actual review's details.
Best Practices
Keep variables to what you'll actually personalize
Overusing placeholders makes templates harder to review at a glance — stick to name, business, and rating.
Tag templates by category
Group templates by situation (thank-you, apology, follow-up) so the right one is easy to find later.
Review templates periodically
As your brand voice evolves, revisit saved templates to keep them consistent with current tone settings.
FAQ
Frequently Asked Questions
Yes — templates can supply the base text or style hint that the AI reply automation draws from when generating a response automatically.
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