Review Management
One inbox for every review, everywhere
Search, filter, and browse every review across every connected location from a single screen.
Overview
The Grand Bistro · London, UK
Avg. Rating
4.8★
+0.2Reply Rate
98%
+4%Reviews/Mo
47
+12Rating Trend
6 monthsRecent Reviews
View allSarah M.
Absolutely amazing — the team went above and beyond!
Thank you so much, Sarah! We're thrilled you had such a great experience with us.
James T.
Great place overall. Food was excellent, service was very friendly.
Thanks for the kind words, James! We really appreciate your support.
Overview
The Review Inbox pulls in every review from your connected Google Business Profile locations and gives you one place to see, search, and act on all of them — instead of checking each location separately in Google.
Benefits
Search across every review
Find any review by keyword, reviewer name, or content in seconds.
Filter by what matters
Narrow by star rating, location, reply status, platform, and ownership.
Multi-location by default
See every location's reviews in one list, or filter down to a single site.
Why It Matters
When reviews live scattered across multiple Google Business listings, it's easy for one to slip through unanswered. A unified inbox means nothing gets missed, and finding a specific review — to check a claim, follow up, or reference in a report — takes seconds instead of digging through Google's own interface location by location.
How It Works
Reviews sync automatically
Once a location is connected, its reviews import automatically and new ones appear as they're posted.
Filter to what you need
Combine rating, location, platform, and status filters to narrow down to exactly the reviews you're looking for.
Act right from the list
Open any review to generate a reply, publish, archive, or assign it — without leaving the inbox.
Best Practices
Check the inbox daily during setup
Once automation is tuned, daily checking becomes optional — but early on, review what's coming in.
Use ownership filters in team settings
If team members are assigned to specific reviews, filtering by ownership avoids duplicate work.
Combine rating + status filters
A common view: "1-2 star reviews, still pending" — surfaces exactly what needs your personal attention.
FAQ
Frequently Asked Questions
New reviews are detected automatically as Zorexa monitors your connected locations; there's no manual refresh needed to see them appear.
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